Jira And Slack



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When it comes to promoting teamwork to build a great software tool, getting the right tools can make the world of a difference. And what better way to ensure this than offering integration between two of the best platforms in their niche — Jira and Slack?

How do you integrate Slack with Jira? Let’s find out.

Disclaimer: Before you proceed with this step-by-step tutorial, make sure you have administrator access to Slack, as well as administrator access to the Jira workspace.

Step #1 Install Jira Cloud to Your Slack

Jira And Slack

Open your web browser, type “Slack App Directory,” and hit search. Click on the Essential Apps sub-option from the displayed list.

The Slack App Directory will appear on your screen. Type “Jira Cloud” in the Search App Directory search bar, and click on Jira Cloud.

Select the Add to Slack button located on the left-hand side of the screen.

Follow the prompts, allowing Jira Cloud to access your Slack workspace.

Step #2 Configure Slack Add-On in Jira

And

At this point, Jira Cloud is downloaded.

Go to Jira Settings, and click on Apps. Once the Jira Management Portal opens, select Manage Apps from the left-hand side menu.

As the Manage Apps page opens, click on All Apps from the Action required dropdown.

Take your cursor and scroll down to Slack. Since Atlassian has acquired Slack, this is actually a default integration. Alternatively, you can use Ctrl + F (for Windows users) or Command + F (for Mac users) and search for the word ‘Slack.’

Finally, click on Configure.

You’ll see a Slack integration pop-up appear on your screen.

Enable Slack integration plugin by clicking on the toggle bar. This way, you’ll be able to configure it in Slack.

Step #3 Return to the Slack Channel for Displaying the Atlassian Jira Notifications

Open the Slack application on your device.

Invite the Jira Cloud bot to a Slack channel by typing @jira. Click Enter.

At this stage, you’ll find out whether you successfully configured the Slack add-on in Jira or not.

If yes, you’ll see the Connect a Project option on your screen. If not, you’ll have to repeat Step 2.

We’ll assume you’ve successfully completed Step 2 and proceed forward.

Click on Connect a Project, and select the Jira project you want to display notifications for. Also, you should select the Slack channel for which you want to see notifications for too.

Step #4 Send Out a Slack Invite to Your Agile Team

The Slack channel where you display the Jira notification will work like just any other channel at this stage, so you can now send out Slack invites to your team members to join and follow the channel.

Once all your Agile team members are on Slack, you can adjust the notifications based on your needs.

Step #5 Adjust the Jira Notifications in Your Slack Channel Based on Your Needs

You get tons of flexibility in Slack to customize notifications just how you like it. For this, you’ll have to open your project and click on a new link towards Slack Integration. This should be located on the left side of your screen.

Click on Slack Integration from your Jira project. This should look something like this:

Here, you can configure your notifications based on your Agile team and your needs. Once you are satisfied with everything, click on Save Changes to save your new settings.

And that’s it! You’ve successfully integrated Jira Cloud with Slack and can get down to business. Congratulations!

Common Problems When Integrating Slack With Jira

The whole process of integrating Slack with Jira is pretty straightforward once you know the right how-to. But there are always exceptions where you may find yourself facing problems.

Luckily, there are always solutions available too. Read on as we discuss some of the most common problems users face when integrating Slack with Jira, and how to solve them.

Jira workspace

Problem 1: Deciding Which Jira App to Use to Integrate With Slack

When it comes to deciding which Jira app would be a better fit for Slack, you have two options: Jira Cloud and Jira Server Alerts (Legacy).

While we’ve covered how to integrate Slack with Jira Cloud, you can also connect Jira Server Alerts.

But how do you decide the better fit? We got you.

Jira Cloud

This would be a better fit if you’re using the cloud version of Jira and want to get notifications in Slack. All you have to do is use the Jira Cloud app, put the Jira bot to work, and get started.

Just follow our tutorial above to get started with the integration. Additionally, you can use message actions and slash commands to create new issues and add existing issues in Slack, as well as manage and look up issues in Slack, respectively.

Jira Server Alerts (Legacy)

This would be a better fit if you only want to receive Jira notifications on Slack and/or have a self-hosted version of Jira.

You’ll see notifications in Slack when a Jira alert is created or updated and then customize the issue statuses to trigger a notification.

Problem 2: Getting an Upstream Request Timeout Error

According to Atlassian, several users have seen the “upstream request timeout” error, especially those that have large enterprise grid Slack workspaces.

The bad news is that the team still hasn’t been able to get to the bottom of these errors. So you won’t find a universal solution for everyone. If you encounter this error, it’s best to get help from the support team.

Jira And Slack

Alternatively, you can also try the following:

  • Uninstall the Jira Cloud for Slack application from Slack.
  • Wait for about 15 to 20 minutes.
  • Re-install the Jira Cloud for Slack application.

Don’t skip over the waiting steps as sometimes the Slack platform processes the install first and then sends the uninstall request, which leaves the application in a strange state that can cause 401_client_error issues.

Problem 3: Connecting the Jira Server for Slack App to Your Jira Site

Jira instance should be accessible through the internet through a secure connection (HTTPS). This is a requirement by Slack.

You must open up your secure port and ensure the server has a valid certificate. If it isn’t possible for you, you can still set up a limited connection with Slack by creating a custom Slack app that will give you notifications from Jira to Slack.

This is actually very easy — all you need to do is open the secure connection correctly.

Problem 4: Using the Jira Bot Efficiently

You can use slash commands (/jira) to access deeper functionality when using Jira with Slack.

You can easily connect Slack to a Jira Cloud instance using /jira connect . Other than this, you can also manage Jira subscriptions from within Slack using /jira or /jira manage, and look up specific issues right from Slack with /jira .

Problem 5: Customizing Jira Status Changes

Slack automatically posts issue status changes. For example, Open, followed by Done, as well as Closed followed by Reopened. However, you also have the option to customize the supported transitions to suit your Agile team needs better.

You can add a status change when an issue transitions from In Development to In Review. Keep in mind that the status names should match the statuses you configured in your team’s Jira account for this to work.

The Bottom Line

The fact you can integrate Jira with Slack has answered the prayers of many. Both the platforms are incredibly efficient, reliable and can boost productivity for Agile teams around the world.

The direct benefits? A simplified development process, where engineers, product managers, and quality assurance teams can work together seamlessly and create amazing stuff.

Let’s also not forget about speedy communication between team members with no stress about an inbox full of Jira notifications.

Talk about the ultimate win-win from every angle!

Library to convert between JIRA markup and Slack markup

Example

Conversions

Below are the conversions that are made:

Jira -> Slack

FormatJIRASlackDestructiveNotes
Headersh1. Headingn *Heading*nYesSlack doesn't support headers so library converts headers to bolded text on it's own line
Bold*bold**bold*Sometimes[1]
Italic_italic__italic_Sometimes[1]
Unordered List
* Bulleted List
** Indented more
* Indented less

• Bulleted List
..• Indented more
• Indented less
No[2]
Unordered Dash List- Bulleted Dash List
- Bulleted Dash List
- Bulleted Dash List
• Bulleted Dash List
• Bulleted Dash List
• Bulleted Dash List
YesAmbigious result from Bulleted list so reversal results in use of astericks
Ordered List# Numbered List
## Indented more
## Indented more
### Indented morer
### Indented morer
### Indented morer
## Indented more
# Indented less
1. Numbered List
..1. Indented more
..2. Indented more
....1. Indented morer
....2. Indented morer
....3. Indented morer
..3. Indented more
2. Indented less
No
Monospaced{{code}}`code`No
Citations??citation??-- citation_YesSlack doesn't have citations, but I can replicate resulting format
Subscript~subscript~_subscriptYesSlack doesn't have subscript, but I denote it with a single underscore
Superscript^superscript^^superscriptYesSlack doesn't have superscript, but I denote it with a single carret
Strikethrough-strikethrough-~strikethrough~Sometimes[1]
Code{code}some code{code}```some code```YesSlack doesn't support specify the language, so that is removed during conversion
Quotes{quote}quoted text{quote}```quoted text```YesSlack does't support quoted text so the library uses preformmated ``` instead. This makes it impossible to convert back.
Pre-formatted Text{noformat}pre text{noformat}```pre text```YesSlack does't support no format text so the library uses preformmated ``` instead. This makes it impossible to convert back.
Unnamed Link[http://someurl.com]<http://someurl.com>No
Named Link[Someurl|http://someurl.com]<http://someurl.com|Someurl>No
Blockquotebq. This is quoted> This is quotedSometimesSlack doesn't support multi-line blockquotes (>>>) so those are ignored
Color{color:white}This is white text{color}This is white textYesSlack doesn't support colored text so it is removed.
Panel{panel:title=foo}Panel Contents{panel}Panel:
| foo |
| --- |
| Panel Contents |
YesSlack doesn't support panels, so the library attempts to replicate the format. This makes it impossible to convert back.
Table||heading 1||heading 2||
|col A1|col B1|
|col A2|col B2|
|heading 1|heading 2|
| --- | --- |
|col A1|col B1|
|col A2|col B2|
No

Notes

  1. JIRA supports spaces at the beginning and end of a markdown section (ex _ foo _) where Slack does not. To match the formatting, the library moves those spaces outside the formatter (ex _ foo _ becomes _foo_). While the result works in both JIRA and Slack, it is technically destructive.
  2. . indicate whitespace (), not a literal .

Slack -> Jira

FormatSlackJiraDestructiveNotes
Headersn *Heading*nh1. HeadingNo
Bold*bold**bold*No
Italic_italic__italic_No
Unordered List
• Bulleted List
..• Indented more
• Indented less

* Bulleted List
** Indented more
* Indented less
No[2]
Ordered List1. Numbered List
..1. Indented more
..2. Indented more
....1. Indented morer
....2. Indented morer
....3. Indented morer
..3. Indented more
2. Indented less
# Numbered List
## Indented more
## Indented more
### Indented morer
### Indented morer
### Indented morer
## Indented more
# Indented less
No[2]
Monospaced`code`{{code}}No
Citations-- citation_??citation??No
Strikethrough~strikethrough~-strikethrough-No
Code```some code```{code}some code{code}No
Unnamed Link<http://someurl.com>[http://someurl.com]No
Named Link<http://someurl.com|Someurl>[Someurl|http://someurl.com]No
Blockquote> This is quotedbq. This is quotedNo

Acknowledgments

Special thanks to Kyle Farris for his JIRA to Markdown library

Contributing

Jira Slack Webhook

  1. Create a new branch, please don't work in master directly.
  2. Add failing tests for the change you want to make (if appliciable). Run npm test to see the tests fail.
  3. Fix stuff.
  4. Run npm test to see if the tests pass. Repeat steps 2-4 until done.
  5. Update the documentation to reflect any changes.
  6. Push to your fork and submit a pull request.